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FAQs

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Have Questions?

We have compiled a list of frequently asked questions for your reference.  If you don’t see your question listed, please contact us and we would be happy to speak with you.

We are a customer-centric organization and we listen to our customers and respond with care.

A: We are competitively priced. When a true apples to apples comparison is done, you will witness higher return for your investment, as well as reduction in time required to manage multiple systems that can be eliminated with Extensia, and above all, measurable cost savings every month o the year.

Getting started

A: To get started, you will need the following:

  • A valid government issued identification
  • A registered business entity with a valid IRS issued EIN identifier
  • A high resolution logo file for your organization
  • A background image file with a 16:9 aspect ratio
  • Signed IRS form W-9
  • Click here to get started.

A: We have several help documents to get you started. Please use this link to access our getting started documents as needed.

A: Yes. We can provide live assistance to help with your onboarding to Extensia. When you are ready to move forward, please call us at +1.470.752.5550 and press <__> to request a live session during normal business hours to get started. In this scheduled session, one of our team members will walk you through the onboarding process and answer your questions as needed.

A: Yes, any registered business can use our platform. You must be a business registered in the US or Canada and in current good standing.

A: Our platform is open only for registered (public or private) business entities in good standing. We currently do not provide services for individuals to raise funds. We are really sorry!

General Inquiries

A: Your community members and supporters can support you from anywhere in the world. Extensia can accept donations and payments globally. However, in order to register as an organization, you must be based in either the United States of America or Canada at this time.

Payments Inquiries

A: We have integrated Stripe and PayPal as our primary payment processors. We are diligently working to include additional payment processors and will announce new integrations as they become available.

We have compiled a list of frequently asked questions for your reference.  If you don’t see your question listed, please contact us and we would be happy to speak with you.